Privacy Policy

1. Scope of This Policy

This Privacy Policy describes how RYSE Supps (“RYSE Supps,” “we,” “our,” or “us”) handles personal information collected through our website, customer support channels, checkout process, and related digital services.

This policy applies when we collect and process personal information for our own business purposes, including order processing, billing, customer service, website administration, analytics, fraud prevention, and marketing communications.

This policy does not apply to third-party websites, payment services, social media platforms, or other external tools that may be linked to or integrated with our website.

2. Information We Collect

Depending on how you interact with our website and services, we may collect the following categories of personal information:

Contact and Account Information

• Name, email address, phone number, billing address, shipping address, and account login details.
• Information you provide when creating an account, subscribing to emails, submitting a form, or contacting customer support.

Order and Transaction Information

• Order details, purchased items, pricing, shipping method, order history, and billing details.
• Payment-related information may be processed by our third-party payment providers rather than stored directly by us.

Support and Communication Information

• Messages, attachments, issue details, and other information you provide when contacting us about orders, products, damaged items, account access, checkout issues, or general support.

Technical and Usage Information

• IP address, browser type, device information, referral pages, approximate location, pages viewed, clicks, and session activity.
• Cookie, analytics, and related tracking data collected when you browse our website.

3. How We Collect Information

• Directly from you when you place an order, create an account, subscribe to emails, request support, or communicate with us.
• Automatically through cookies, pixels, analytics tools, log files, and similar technologies when you use our website.
• From service providers and business partners that support payments, shipping, fraud prevention, analytics, email delivery, and website operations.
• From advertising or social media platforms when you interact with our content, campaigns, or promotional activity.

4. How We Use Information

We may use your personal information for the following purposes:

• To process, fulfill, ship, and manage orders.
• To verify payments, help prevent fraud, and maintain account security.
• To provide customer service, respond to support requests, and resolve product or order issues.
• To send transactional communications such as order confirmations, shipping updates, and account notices.
• To improve website performance, product selection, customer experience, and internal operations.
• To send promotional messages, marketing emails, or special offers where permitted by law.
• To comply with legal obligations and protect our business, users, and systems.

5. When We Share Information

We do not sell your personal information in the ordinary course of operating our store. We may share personal information with trusted third parties where reasonably necessary to run our business and provide services.

Service Providers

We may share information with vendors that help us operate our store, including payment processors, website hosting providers, email platforms, analytics services, fraud prevention providers, shipping partners, customer support tools, and professional advisors.

Legal and Business Purposes

We may disclose information when required by law, to respond to valid legal requests, to enforce our policies, to investigate suspected fraud, or in connection with a merger, acquisition, restructuring, financing, or sale of assets.

With Your Direction

We may share information when you request or authorize us to do so, or when you choose to interact with a third-party service connected to our website.

6. Cookies and Tracking Technologies

We may use cookies, pixels, web beacons, and similar technologies to keep our website functioning properly, remember your preferences, understand how visitors use the site, and support analytics, advertising, and performance measurement.

• Necessary cookies help essential site features work properly.
• Analytics and performance cookies help us understand traffic and site behavior.
• Functionality cookies help remember settings and preferences.
• Advertising technologies may help us measure campaigns and improve relevance of promotions.

Most browsers allow you to manage cookie settings, including blocking or deleting cookies. If you disable certain cookies, some website features may not function as intended.

7. Marketing Communications

If you receive promotional emails from us, you may opt out at any time by using the unsubscribe link included in the message or by contacting us at [email protected].

Even if you opt out of marketing communications, we may still send service-related messages such as order confirmations, shipping updates, support responses, and important account or policy notices.

8. Children’s Privacy

Our website and services are not directed to children under the age of 18, and we do not knowingly collect personal information from children under 18.

If you believe a child has provided personal information to us, please contact us so we can review and address the matter.

9. Access, Correction, and Deletion Requests

Subject to applicable law, you may request access to, correction of, or deletion of certain personal information we maintain about you. You may also request that we update inaccurate information or stop sending marketing communications.

To submit a privacy-related request, please email [email protected]. We may need to verify your identity before processing certain requests.

10. Data Security

We use commercially reasonable administrative, technical, and organizational safeguards designed to help protect personal information from unauthorized access, misuse, alteration, or disclosure.

However, no website, internet transmission, storage platform, or digital system can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your account credentials and using secure devices and networks.

11. Retention of Information

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order management, customer service, accounting, legal compliance, fraud prevention, and recordkeeping obligations.

When information is no longer needed, we may delete it, anonymize it, or aggregate it where appropriate and permitted by law.

12. Third-Party Links and Services

Our website may contain links to third-party websites, tools, payment services, social media platforms, or other online services. We are not responsible for the privacy, security, or content practices of those third parties.

We encourage you to review the privacy policies of any third-party service before providing personal information through those services.

13. International Transfers

If you access our website or services from outside the United States, your information may be transferred to, stored in, or processed in the United States or in other jurisdictions where our service providers operate.

14. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, technologies, or services.

When we make updates, we will post the revised version on this page and update the “Last Updated” date shown above.

15. Contact Us

If you have questions, concerns, or privacy-related requests, please contact us using the information below: